Returns & Cancellations

CANCELLING AN ORDER BEFORE DELIVERY

You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped.

We begin processing orders placed at our online store almost immediately, so if you wish to cancel your order, please contact us immediately and we will be able to check the status of your order.

To exercise the right to cancel you must inform us, of your decision to cancel this contract by a clear statement, in writing either by email at sales@lovingfitness.co.uk or call us on 01274 508 773.

If you order has not yet left our warehouse, our customer service team will request a cancellation of your order at our warehouse. If successful, they will send you an email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.

RETURNING AN ORDER AFTER DELIVERY - YOUR RIGHT OF WITHDRAWAL

If you wish to return a Loving Fitness product, we are more than happy to provide a refund or exchange it for something else.

From receipt, you have 14 days from receipt of the goods to decide if you want to return any item from your original order. The cost of the return sits with you, the customer / purchaser.

The returned item must reach us within 14 calendar days of you telling us you wish to return your order. For example, if you told us on Monday 1st January that you wanted to return an item, you would then have until Monday 15th January to return the goods.

Any items returned to us must be unused, unopened and in its original packaging and condition. The only exception to this rule is where the item is being returned due to a manufacturer defect (see damaged or faulty item section below).

We cannot offer a refund on any items where the initial 14 day window from receipt of the goods has passed.

To request a refund or item exchange, please contact us on 01274 508 773 or email us on sales@lovingfitness.co.uk.

If you choose to call us, you will be asked for your order number and the reason why the item is being returned, so please have this information ready. If you choose to email us, please provide these details in writing.

All returned Loving Fitness items should be sent to the following address:

Loving Fitness

Brook Mill

Hightown Road

Cleckheaton

Bradford

BD19 5JS

When returning an item, the item is your responsibility until it reaches us. We recommend that you use a delivery method that both insures you for the value of the goods and requires a signature upon receipt.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee that we will receive your returned item and cannot be held liable for any losses or compensation as a result.

In all cases, items will be inspected on return before being processed. Any item in unsuitable condition will be sent back to you or refunded at a percentage of the original value.

We will confirm via email what action we have taken.

Any refund will automatically be issued to the payment method used to make the original purchase and, in the event we are unable to provide a suitable replacement for an exchange item, we will automatically refund you and contact you via email.

Please note: It can take 3-5 working days for funds to appear in your bank account, so please allow sufficient time for your refund to be processed before contacting us.

DAMAGED OR FAULTY GOODS

If your Loving Fitness product arrives damaged or faulty, please contact a member of our Customer Service Team and we will be more than happy to help resolve this issue for you.

In the event of a faulty or damaged item, we will reimburse the cost of shipping the item back to us. This will be refunded upon receipt of the goods.

REFUND INFORMATION

Refunds will be issued based on the original form of payment.