At Loving Fitness, we want to ensure our customers receive their goods on time and as expected.

To help us achieve this, we partner with a number of trusted couriers to ensure smooth and efficient deliveries.

Below we cover all the general information you need regarding the delivery of orders, as well as the different methods we use to get your order to you based on the products you’ve purchased.

Dispatch and delivery – general information

When placing your order, you will be given the option to select a delivery date that suits you. The first date shown will be the earliest available delivery date that we can offer. We aim to offer next day delivery on most items where orders placed prior to 12noon (BST), however larger and heavier items will take 2-3 days. For any items where next day delivery may not be possible, the dates presented to you will reflect this .

We will aim to dispatch your order 1x working day prior to your chosen delivery date, on an overnight service, for delivery the next working day (your chosen date).

If you have any concerns or queries regarding a delay on dispatch or delivery, please contact our customer service team by phone on 01274 508 773 or email us on sales@lovingfitness.co.uk.

PLEASE NOTE: Whilst we will ship your order on time for your selected delivery date, as with any third party haulier or courier, your order may be subject to delays beyond our control. We therefore cannot guarantee delivery will be made on the times and dates selected, and under no circumstances can we be held responsible or be liable for any compensation for any losses, damages, charges or expenses as a result of any delay of delivery.

Once dispatched from our warehouse and in the hands of the hauliers or courier, it may take us a little longer to find information regarding delays to your order - please bear with us, our team will work hard to resolve any issues as quickly as possible.

Free shipping

All items purchased via our website at a value exceeding £100 will be delivered to you free of charge.

PLEASE NOTE: This only applies to bought items. This does not apply to fitness equipment that is hired – which will be subject to a standard delivery, installation and collection fee of £59.99.

Generated shipping prices and locations

All of the shipping prices generated from our website apply to the UK mainland ONLY – England, Wales, Central Scotland.

Shipping prices to these areas are:

• Under 15kg - £4.99
• Over 15kg - £9.99

These shipping prices exclude areas within the UK such as Northern Ireland, Jersey, Guernsey & The Scottish Highlands, etc.

If you are looking to place an order for an area outside of our standard delivery zones, you will be informed by our system that you will require a shipping quote. You can choose to proceed with your order and we will contact you to arrange additional payment for the shipping charges. Alternatively, you can email us on sales@lovingfitness.co.uk or call us on 01274 508 773, and we will be able to provide you with an accurate and competitive shipping quote.

If you are not willing to pay these additional charges then your order will be cancelled and a full refund will be issued.

UK shipping network – large / heavy items

All deliveries of large / heavy items of fitness equipment (any treadmills, exercise bikes, cross trainer or rowing machine) will take approximately 2-3 days and will be delivered as a two person service to a room of your choice by our chosen courier, DX.

It is therefore incredibly important that you select a date when you will be home and can take delivery of the item.

When your order leaves our warehouse you will be sent an email notifying you that your order is on its way. You order will then be taken to your local DX depot overnight. The following day, DX will then sort your order at the depot and get in touch to arrange delivery of your goods the following day. So, for example if you placed your order on Monday 15th before 12noon, your items would be collected on the afternoon of Monday 15th and taken on an overnight service to the local DX depot. On Tuesday the 16th, DX would sort your goods and place them on an appropriate vehicle, and contact you to arrange delivery on Wednesday 17th.

You will also be given a two hour window for delivery and a driver will contact you 30 minutes prior to delivery to let you know they're on their way.

If there are any problems regarding the scheduled delivery, please can you contact us as soon as possible, so that we can contact the courier to rearrange the delivery date.

If you cancel the delivery with less than 24 hours notice or are not present at the agreed time, we reserve the right to make a charge of up to £60.00 for re-delivery of the equipment.

PLEASE NOTE: We cannot be held liable for any damage made whilst delivering, collecting and installing fitness equipment in your requested location.

Parcels

The majority of our parcel orders, which covers our other inventory, will be shipped via our selected courier DPD.

When your order has been dispatched you will receive an email from us which will confirm the delivery date of your order. The courier will also be in touch to provide you with a 2-hour time slot for your delivery.

Once your order has been dispatched the delivery address of your order cannot be changed.

PLEASE NOTE: If you request for the courier to leave your parcel in a safe location, regardless of whether or not the courier has left your parcel in the wrong location, we cannot be held liable for this. We will not dispatch a replacement order - this is done so at your own risk.

Also, if your delivery is not accepted on three occasions your order will be returned to our warehouse. The cost of redelivery will sit with the customer, not with Loving Fitness.

Separate parcels

Occasionally, we will ship your order as 1/2 or even 3 or more parcels - this is due to the size, shape, and weight of your order.

In certain instances, orders may be split onto different vehicles by the courier prior to delivery, which causes a delay with part of your order. In the event of this happening, please remain patient. It’s likely that the remaining parcel/s will be delivered on another vehicle within 24hours of receiving your initial delivery.

To check the number of parcels that have been dispatched, simply check your tracking information. Here you will be able to confirm the number of consignments that have been booked out for delivery.

Missing parcels

If your order has been dispatched and you still haven't received it within 48 hours of your chosen delivery date, please do not hesitate to contact us. As soon as we are made aware of the issue we will do our best to resolve everything for you as quickly as possible.

If we are unable to resolve the issue and the courier is unable to locate your order, we will raise a claim with the courier and arrange for a replacement order to be dispatched to you free of charge.

In-home delivery, installation and collection

We also offer a delivery, installation and collection service for all our fitness equipment (treadmills, exercise bikes, cross trainers and rowing machines).

For customers purchasing one of these items, there is an option available to you that will allow you to choose delivery and install over our standard two person delivery to a room of your choice. There will be an additional charge for this service which will be openly advertised on our website when selecting this option.

For customers hiring fitness equipment from us, delivery, install and collection and the price for this service are included as standard. All installs are carried out by qualified engineers, which allows us to ensure that all equipment arrives with you safely, and that it is installed correctly. This provides customers buying from us with peace of mind that their equipment has been set-up 100% correctly, minimising any potential future issues, but also means that if any issues arise with hired equipment, we know that this is not due to any prior fault or because the equipment was not installed correctly by the user.

The charge for this service covers all elements - the delivery, install and collection of the fitness equipment.

Delivery or collection will normally take place during Monday to Friday between 9.00am and 5.00pm unless otherwise agreed with the customer / hirer. Delivery and collection times are usually arranged to suit the customer / hirer wherever possible.

Pre-call - organising delivery and installation or collection

One of our qualified fitness equipment engineers will contact you to organise a suitable date for delivery and installation, or collection. The agreed date is likely to be within a 1 – 2 week window.

Pre-call – day of delivery

A member of our team will call approximately 30 minutes before your delivery to inform you of their expected arrival time and to outline the safety measures they will adhere to during the appointment.

Delivery and set-up

Upon arrival, our team will assemble your fitness equipment in a room of your choice. Our team will be happy to give you a quick demonstration / overview of how it all works, plus any tips on ensuring you maintain the equipment appropriately.

Tidy up and disposal of packaging

Our team will clear up after themselves, taking all packaging with them for disposal, leaving you to get familiar with your new equipment.

PLEASE NOTE: we cannot be held liable for any damage made whilst delivering, collecting and installing fitness equipment in the customer / hirer’s requested location.

If the customer / hirer cancels the delivery or collection with less than 24 hours notice or the cutomer / hirer is not present at the agreed time, when delivery or collection is made, we reserve the right to make a charge of up to £59.99 for re-delivery or collection of the equipment.

Further information

If you have any questions or require any further information then please do not hesitate to contact a member of our sales team at sales@lovingfitness.co.uk

IMPORTANT NOTE:

Any disputes regarding a damaged item or missing parcel must be made within 14 days (including weekends) from the date of your order being dispatched.

It is with regret to inform you that any disputes made outside of this timeframe are not valid, as this falls outside of our couriers dispute terms and conditions.

Consequently, we will not be able to send out a replacement order as we will be unable to raise a claim with the courier to recover the cost of the goods.